Privacy Policy

1. Who We Are

Walkway to Healing LLC (“Walkway to Healing,” “we,” “our,” or “us”) is an outpatient substance use treatment center located at 1200 Light St, Floor 1, Baltimore, MD 21230. We can be reached at (410) 934-7976 or Admin@WalkWaytoHealing.com.

2. Information We Collect

We collect information you provide when completing our online intake form, contacting us by phone or email, or otherwise interacting with our website. This includes:

• Contact information (name, phone, email, address)
• Health-related information provided in our intake form
• Insurance and billing information
• Usage data collected automatically (browser type, IP address, pages visited)

3. Federal Confidentiality Protections — 42 CFR Part 2

Information shared in connection with substance use treatment is protected under federal law, specifically 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). We may not disclose your records to any person or entity, including family members, employers, law enforcement, or courts, without your written consent, except in very limited circumstances as permitted or required by law (such as a medical emergency or mandatory reporting requirements).

4. HIPAA

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We will provide you with a separate Notice of Privacy Practices prior to or at your first treatment visit.

5. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and coordinate care
• Verify insurance benefits
• Schedule assessments and appointments
• Maintain clinical records as required by law
• Improve our website and services

We do not sell, rent, or share your personal information for marketing purposes.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information. Intake form submissions are transmitted using industry-standard encryption (TLS/HTTPS) and stored in a secure, access-controlled database. Only authorized Walkway to Healing staff may access submitted intake records.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our site. We do not use tracking cookies for advertising. You may disable cookies in your browser settings, though some site features may not function as intended.

8. Third-Party Services

We use Supabase (a cloud database platform) to store intake submissions securely. All data is stored in the United States. Supabase complies with SOC 2 Type II and other security standards.

9. Your Rights

You have the right to access, correct, or request deletion of your information, subject to applicable legal and clinical recordkeeping requirements. To make a request, contact us at Admin@WalkWaytoHealing.com or (410) 934-7976.

10. Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from minors without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: